Motor Scooters, Mopeds and Mini Choppers Technical Support

Support for Motor Scooters, Mopeds and Mini Choppers is handled by the Scooter Jones support department. Write us an email and we will get back with you shortly. If you would prefer to speak by telephone, call our messaging service Toll Free at 1-877-412-8008, leave us a detailed message, and we'll call you back, on the phone, usually within 1 business day. We use a messaging system because it helps increase efficiency. We usually check it a few times a day, each business day.

We recommend you write us an email, because it helps our support team to better solve your problem.

  Razor Technical Support

Support for Razor Scooters and Pocketbikes is handled by the Scooter Jones support department, then Razor USA. Write us an email and we will get back with you shortly. If you would prefer to speak by telephone, call our messaging service Toll Free at 1-877-412-8008, leave us a detailed message, and we'll call you back, on the phone, usually within 1 business day. We use a messaging system because it helps increase efficiency. We usually check it a few times a day, each business day.

We recommend you write us an email, because it helps our support team to better solve your problem.

  X-Treme Scooters and Pocketbikes Technical Support

Support for X-Treme Scooters and Pocketbikes is handled by X-Treme technical support department. You can reach them at
www.x-tremescooters.com/support/ and fill out a ticket and they will get back with you shortly. If you would prefer to call X-Treme technical support department, you can reach them at 641-352-5316. Technical support by phone is available Monday thru Thursday, 9 AM to 5 PM Central Standard Time.

X-Treme Scooters & Pocketbikes - Technical Support:
Manufacturer:	X-Treme Scooters
Technical Support Docs (recommended):	Assembly Instructions / FAQ
Support Ticket (recommended):	Create a Ticket! Click Here!
Call Technical Support:	1-641-352-5316
Hours:	Monday thru Friday, 9 AM to 5 PM Central Standard Time
Status:	Friendly and helpful support people

They have a Good Technical Support department, and have the experience of working with thousands of scooter owners. They've seen it and heard it all, from crashes to bad product to 1000's of miles of use... and they can easily help you with any problems you may have!

They are sometimes difficult to get on the phone. If you need support, the faster you create a ticket, the better! Get into the support process and get products shipped out to you ASAP! The more detailed your ticket about the actual scooter, the faster it gets solved!

Keeping your scooter clean and maintained is an important part of safe scootin'!

We hope you and your family have hours and hours of fun with our products.

  Assembly and Troubleshooting

Assembly instructions and troubleshooting info can be found here:

If there are no instructions for your scooter, find the model closest to yours and look at those assembly instructions (ex. XG-470 no instructions, but the X-360 is a very similar model and does have assembly instructions).

  Ship Damage (X-Treme Scooters)

Unfortunately it happens, especially in those weeks right around Christmas. The holiday overload is rough on FedEx Ground.

Damage that occurs during shipping and handling is not covered under the X-Treme Warranty, but is usually processed and repair parts are sent by X-Treme Scooters. Create a ticket with them and get support as soon as possible. If you are not sure if your product was damaged through shipping, please check the X-Treme scooter support site. We would appreciate your patience throughout this process. This process does work (sometimes slowly) and people get replacement parts to fix their scooters.

You can also process a claim directly with FedEx. We recommend you at least call FedEx (1-800-463-3339) and try to make a FedEx friend who can help you. We have known reships to process even faster if you have/make a FedEx friend.

Unapproved scooter & pocket bike returns are not allowed. Any scooter or pocket bike that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. The key word there is 'Unapproved'. Due to abuse and low margins in this online scooter industry, the business model does not support a 911, no-questions asked, scooter return center.

Scooter Jones reserves the right to explore the different avenues of repair and if the scooter still does not work, tech support will issue you a RMA# to return the scooter to the warehouse. The ticket support system, though slow, does work, and we have seen many customers be able to fix their scooters, and others get RMA #'s and replacement scooters.

Take the scooter fully out of the box and examine it. Assemble it and record any damage. If you need support or parts, the faster you create a ticket, the better! The more detailed and descriptive your ticket is about your exact scooter behavior, the faster it gets solved!

Please don't try get an RMA# by demanding an RMA#, or solely by expressing your frustration.  These forms of communication are for you, and not tech support.

If you can only contact Tech Support and demand a replacement scooter, they cannot help you fix your scooter. If they cannot be fully educated about your scooter (by your communication), tech support cannot issue a RMA#.  They can only respond that 'Unapproved returns are not allowed.'  They need a stable, slow description on operation of the scooter and a good time to contact you.  The better your description, the faster their response.  Once tech support explores the different avenues of repair and if the scooter still does not work, they will issue you a RMA# to return the scooter to the warehouse.

If you have a problem/damage or a need for technical support on a X-Treme scooter, please contact X-Treme's tech support and open a scooter support ticket. The more detailed and descriptive your ticket is about your exact scooter behavior, the faster it gets solved!
X-Treme has the scooters, parts and tech support to help you, but they need your help with clear communication about your scooter!

 Ship Damage (Razor Scooters)

Razor scooters very very rarely have shipping damage, due to their supreme packaging. This makes Razor scooters a good, safe purchase around the Holidays.